Japona hookah wants you to be 100% satisfied with your order. You may return all unused items purchased at japonahookah.com within 14 days of the original delivery for a 100% refund (less shipping costs). In case of defects or damage of products in your order, please contact us within 48 hours after receipt of order. Any autonomous modification or unintended use of the properties of the product will void the warranty. We provide free warranty service hookahs for a year from date of purchase. In the bowl of a hookah warranty. Guarantee dining for not acting on the hookah bowls. Due to certain liabilities and legal regulations, any used items (i.e. used Hookah pipes, used Hookah hoses, or any other used accessory) or opened items (i.e. opened boxes, packaging, or any item where the “seal” has been broken) are not returnable. All returns must be returned with an approved RMA (Return Merchandise Authorization) and inspected once we receive them before a credit is issued.

Company provides warranty service hookahs. Keep in mind that not all damage can be subject to the warranty. The manufacturer is not obliged to gratuitously eliminate defects, if they are having in mind: careless operation (for example, mechanical damage); normal wear and tear; use for other purposes; improper transportation or storage of goods.

Describe the nature of the damage or defect; Make high-quality informative photos that reflect the manifestation of the defect or damage; Send your photos and a description indicating the date and place of purchase to This email address is being protected from spambots. You need JavaScript enabled to view it.